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80 years anniverary

Skål International LONDON

1934 -  2014

80 years servicing the Travel and Tourism Industry

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Member Details

English, Richard

About me

Before starting his training firm RETRAINING, Richard worked for the ABTA National Training Board, where he designed many of their courses and training materials. During his term there he built up their direct training department to a unit of some eleven skills trainers providing training for several thousand travel and tourism personnel each year.

When ABTA decided to close its direct training department, Richard set up RETRAINING to provide skills training for the travel and tourism industries and he now works with several major travel industry organisations including the Guild of Business Travel Agents, for whom he provides much of the management-level training and the training material for all levels of the GBTA’s staged training programme.

He has written several training manuals and books, including the ABTA publication “Be sure about Insurance” and the Columbus publications “World Travel Dictionary” and “World of Travel Sales” (a distance-learning manual). His most recent project is a staged training programme for Bermuda Tourism, aimed at increasing competence among UK travel agents and tour operators.

Richard also writes regularly for various trade publications and his most recent editorial feature was published in Travel Bulletin at the beginning of October 2003.

He is an examiner and consultant to the City and Guilds of London, for whom he has been working since 1978 when he took the part-time post of examiner in travel subjects.

Richard is also a public speaker and a founder member of the Professional Speakers Association.
  • Work Title: President
  • Company: Retraining
  • Address: Dormers
    Church Road
  • County: West Sussex RH13 8JS
  • Country: United Kingdom
  • Email: retraining@pncl.co.uk
  • Website: http://www.retraining-uk.com
  • Phone No.: 00441403710371
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